Final Sale / Refund Policy

All Sales Are Final

Due to the nature of our jewelry and for hygiene and quality considerations, all EverLush Jewels purchases are final sale. We do not accept returns or exchanges.

We encourage customers to review product descriptions, measurements, materials, colors and photographs carefully before placing an order.

If you have questions before purchasing, Customer Care will be happy to assist.

Damaged or incorrect items

Report within 24 hours of receiving your order.

If your item arrives damaged, or is not what you ordered, email Customer Care straight away:

Email Customer Care within 24 hours of receiving your order.
Include your order number.
Attach clear photographs AND a video of the item and its packaging, including the unopened and opened parcel.

Reports of transit damage or an incorrect item made more than 24 hours after delivery fall outside this process, because we can no longer evidence a claim with the carrier.

Email Customer Care

Shipping costs

Shipping is free on all orders, so there is no standard outbound shipping charge to deduct.

Exchanges

We do not offer exchanges for different designs, colors or sizes.

EverLush purchases are final sale and are not eligible for refunds due to change of mind, preference, sizing or ordinary purchase decisions.

This does not limit any rights or remedies that may apply under applicable law.

Questions before you order? Contact Customer Care — we would rather help you choose than have you receive something that is not right.