Frequently asked questions.

Every EverLush Jewels order is placed at everlushjewels.com. Add the pieces you love to your bag and complete checkout on the site.

We never take orders or payment through Instagram, Facebook or TikTok direct messages. If an account offers to sell you EverLush jewelry over DM, it is not us.

Once your order has been successfully placed, you'll receive an order confirmation at the email address provided during checkout.

Because orders may begin processing soon after they are placed, cancellations are not guaranteed. Please contact Customer Care as soon as possible and we'll let you know whether a change is still possible.

We accept the payment methods displayed at checkout. Available options may vary depending on location and the payment services available on our website.

Unless otherwise stated, only one promotional or discount code may be applied to an order at a time.

We ship within the United States only.

Orders are typically processed within 1–3 business days. Business days do not include weekends or federal holidays.

We primarily ship with USPS using the service most suitable for each order. Standard delivery is typically estimated at 2–5 business days after USPS accepts the package.

Delivery estimates are not guarantees and may be affected by the destination, holidays, weather, or carrier delays.

Free shipping on all orders within the United States.

No minimum purchase is required — shipping is free on all orders within the United States.

No. We currently ship within the United States only.

Once your order has shipped, you'll receive an email with tracking information. Tracking may take a short time to update after USPS accepts the package.

Due to the nature of our jewelry and for hygiene and quality considerations, all EverLush Jewels purchases are final sale. We do not accept returns or exchanges.

We encourage customers to review product descriptions, measurements, materials, colors and photographs carefully before placing an order.

If you have questions before purchasing, Customer Care will be happy to assist.

Email Customer Care within 24 hours of receiving your order, with your order number and clear photographs and a video of the item and its packaging.

Email Customer Care within 24 hours of receiving your order. Please include your order number, clear photographs, and a video showing the item and its packaging — both the unopened and the opened parcel.

The video matters: it is what lets us tell shipping damage apart from damage that happened afterwards, and it is usually what a carrier claim rests on.

24 hours from when you receive the order. Reports made after that cannot be accepted, so please open and check your parcel promptly.

Shipping is free on all orders, so there is no standard outbound shipping charge to deduct.

We do not offer exchanges for different designs, colors or sizes.

EverLush purchases are final sale and are not eligible for refunds due to change of mind, preference, sizing or ordinary purchase decisions.

This does not limit any rights or remedies that may apply under applicable law.

Materials vary by piece. Please refer to the individual product page for materials, finish, stones and other relevant details.

We carefully select our jewellery with quality and comfortable wear in mind. However, as everyone’s skin is unique, sensitivities to certain metals or materials can vary from person to person. If you have a known jewellery or metal sensitivity, we recommend checking the product details before purchasing to ensure the piece is right for you.

We make every effort to represent our jewelry accurately. Slight variations may occur due to lighting, photography, screen settings and individual material characteristics.

If a piece you love is currently out of stock, please reach out to us. We’ll be happy to check with our suppliers and do our best to source the same piece for you, subject to availability.

If the exact design is no longer available, we’ll personally help you find a beautiful similar option that reflects the same style and feel. We want to make sure you don’t miss out on a piece you love.

Your jewelry deserves to be enjoyed beautifully.

To help preserve its appearance, store pieces individually in a clean, dry place and avoid unnecessary contact with moisture, perfume, lotions and other cosmetics.

Remove jewelry before bathing, swimming or exercising, and gently wipe pieces after wear with an appropriate soft cloth.

Yes. Basic gift wrapping is available at $2.99 per piece, and can be added to any item in your bag.

Because wrapping is per piece, each item on a line is wrapped individually — a quantity of three wrapped pieces is charged three times.

Every EverLush piece arrives thoughtfully presented, and our Customer Care team is happy to help you choose something suited to the person you have in mind.

Indian celebrates heritage-inspired forms, intricate detailing and classic silhouettes.

Contemporary explores modern shapes, sculptural forms and easy-to-style designs.

Fusion brings the two worlds together—combining heritage influences with a modern point of view.

Absolutely. EverLush is designed around personal expression rather than strict styling rules. A jhumka can add character to a contemporary look just as a sculptural earring can bring an unexpected edge to Indian wear.

Visit The EverLush Edit for curated collections, styling ideas and inspiration across Indian, contemporary and fusion jewelry.

Visit our Contact page to email us. We usually respond within 24-48 hours.

Monday – Saturday, 10:00 AM – 6:00 PM Pacific Time.

Our only accounts are @everlushjewels_ on Instagram, Everlush Jewels on Facebook, @everlushjewels on TikTok. Any other account using our name is not ours, and we cannot help with anything ordered through one.

Orders and payment are only ever taken at everlushjewels.com, and we never ask for payment by direct message.